At Plus Flow Digital, we are committed to engineering top-tier digital products and custom software solutions. This policy outlines our clear, transparent procedures governing service cancellations, refund eligibilities, and milestone agreements.
1. Overview
We aim to deliver high-performance digital services, software solutions, UX/UI design, and cloud architecture. All projects commence exclusively following written client approval of the statement of work (SOW). Our terms safeguard both our clients and our engineering teams from unilateral disputes or scope misunderstandings.
2. Cancellation Policy
2.1 Project-Based Services (Software, Web, App, Branding, E-Commerce Stores)
- A project engagement may be cancelled within 24 hours of contract signing and payment, provided no discovery, architecture, or design work has commenced.
- Once technical research, architectural planning, developer resource allocation, or code production begins, the project is non-cancellable.
- If partial work has already been completed:
- A pro-rated cancellation fee applies covering all billable hours and deliverables produced up to that date.
- Initial deposits, setup fees, discovery sprint charges, and onboarding costs are non-refundable.
2.2 Monthly Retainers & Maintenance Subscriptions
- Recurring support or maintenance plans may be cancelled at any time; cancellation takes effect at the start of the next billing cycle.
- No refunds are issued for the current active month once maintenance hours or server capacity have been allocated.
2.3 Custom Orders & Bespoke Architecture
All bespoke development, custom algorithms, and tailored brand identities are strictly non-cancellable once the project brief is formally approved.
3. Refund Policy
3.1 Digital Deliverables & Code Packages
Due to the immediate reproducibility of digital assets, software codebases, and brand kits, all completed digital deliveries are final and non-refundable once source files, repositories, or deployment keys are delivered.
3.2 Eligibility Criteria
Refunds are issued only if:
- No work has started after receiving payment; OR
- Plus Flow Digital is unable to fulfill the contractual scope due to internal operational constraints.
Refunds are not issued for:
- Change of mind or sudden internal strategic shifts.
- Client-side delays, unresponsive communication, or withholding required credentials.
- Services already delivered partially or fully in accordance with milestone sign-offs.
- Third-party fees (domain registrations, cloud hosting, payment gateway fees, commercial licenses).
4. Quality Assurance & Revision Commitment
Client satisfaction is our priority. Every project milestone includes up to 2 rounds of thorough revisions (or as agreed in your proposal) to ensure all deliverables strictly match the approved project specifications.
5. Chargeback & Dispute Policy
We require clients to contact our project director first to resolve any operational or quality concerns amicably. Initiating an unauthorized chargeback without prior written notice may result in immediate suspension of active services and revocation of software licenses. Complete audit trails, sign-off logs, and communications are archived for dispute arbitration.
6. Processing Time & Method
Approved refunds are processed within 7–14 business days and returned exclusively to the original payment method (Stripe, bank wire, or payment card) in full compliance with banking protocols.
Support & Billing Inquiries
For cancellation notices or refund queries, please submit a formal request to: support@plusflowdigital.com or reach our billing department at (717) 703-5175.